Refund & Cancellation Policy

1. Subscription renewals

Monthly and annual subscriptions renew automatically at the end of each billing period until you cancel. The price you will be charged is shown on our pricing page and confirmed at checkout. Each renewal charge starts its own 14-day refund window.

2. Cancelling your subscription

You can cancel at any time from Settings → Billing inside Negotio, or by emailing hello@letsnegotio.com. Cancelling stops all future renewals. You keep access to your paid features until the end of the billing period you have already paid for.

3. How to request a refund

Email hello@letsnegotio.com from the address on your account, or use the Help & Feedback form in the app. Include the email address you subscribed with. We acknowledge refund requests within one business day and approve eligible requests immediately.

Approved refunds are returned to the original payment method. Depending on your bank or card issuer, the money typically appears within 5–10 business days.

4. Payments after 14 days

Payments older than 14 days fall outside this refund window. If you were charged in error, charged more than once, or believe there is a billing mistake, contact us at hello@letsnegotio.com and we will correct it and refund the incorrect amount. Nothing in this policy limits any refund or cancellation rights you have under the consumer protection laws that apply to you.

5. Who processes your payment

Payments in Indian rupees are processed by Razorpay. Payments in other currencies are processed by Paddle, which acts as the authorised reseller and Merchant of Record for those purchases. Refunds are issued through the same provider that processed your payment, and appear on your statement from that provider.

6. Policy updates

We may update this policy from time to time. Changes apply only to payments made after the updated policy is published, and the current version is always available on this page.